Frequently Asked Questions
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With prices as low as they are for hosted Exchange email like Office 365, it's hard to argue against it.
For $5 per user per month, you can get all the features of having an email server inhouse.
In addition, you spam and virus filtering, backup, and additional features like website hosting and teleconferencing are included in that price.
The only time I've seen issues with hosted Exchange is when the only available internet service was slow and the mailboxes were exceptionally large.
The client didn't get the response time they wanted, so an email server was brought inhouse to the satisfaction of the client.
There are many tech savvy users who are very competent.
However, taking that person away from their primary responsibility is not the best use of their time.
In some cases, they "don't know what they don't know". We encountered a situation where someone was going
around to each individual PC and backing up data to a thumb drive. Data was getting backed up, but it wasn't
always up to date, and it was very time consuming. Automatic, offline backup solutions are cheap, easy to setup,
and fool proof. This employee was thrilled to relinquish this duty, and was able to devote all her energy to her 'other' job.
In another instance, the client was confident that all his PCs had antivirus software. After taking an inventory, we discovered that the license for the
antivirus software had expired over a year before and no updates were be downloaded, rendering it virtually useless.
A centralized antivirus system ensures that all client PCs are covered by a license, and updates are being applied.
Not at all! Typically, an interview with your point person for IT will take less than an hour.
We then check and document your network systems to determine if the previous company has been using "best practices"
with regards to the operation and maintenance of your system. If not, we will make recommendations for immediate action.
If the previous company is uncooperative, we don't even need passwords to your servers or routers. Those can easily be reset.
Rest assured that the person working on your network is a Microsoft Certified System Engineer.
They have passed exams administered by Microsoft that confirm a person's expertise with their products.
Be wary of It outsourcing companies that send you their "Ace" for the first visit, but then assign someone
to you with less experience going forward.
No. Each of our clients is billed on a month to month basis. You only pay for services you receive,
and there is no minimum number of hours per month. We depend on referrals for our business and are
committed to providing superior service at a fair price.
You will never wait more than 2 hours if you have a system down situation. Some issues can be resolved over the phone, and
if that's possible, it saves both you and us time and money. Of course, a technician is sent onsite if a dial in resolution
is not possible.
The short answer is yes, you should. Cloud computing is the use of Internet servers to store, manage, and process data, rather than having a server in house.
What are some of the advantages? Data is available anywhere there is an internet connection. You don't have to worry about an in house backup solution for your documents stored on the cloud. For email,
spam and virus filtering is done automatically. Depending on the number of employees, there can be significant cost savings over setting up your own in house server.
Microsoft Office 365 is a cloud solution that many of my clients use.